Supporting our OSIsoft community while
under COVID-19 restrictions

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(Updated May 12, 2020)

The COVID-19 pandemic is a time of unprecedented uncertainty, and the challenges for industrial organizations are daunting. At OSIsoft, we know our customers face new challenges for their own organizations and the customers they serve. The safety of employees, families, and friends is foremost. We expect to see continued pressure in the supply chains, business operations, and economic structures that support our society.

One thing is certain: we at OSIsoft are here to support our customers.

Our technical support group, account management team, learning professionals, and all other OSIsoft functions are fully staffed and ready to help. Our internal technology and communications network is 100% operational, which has enabled us to work virtually during the pandemic and maintain continuity of service to our global community.


Our estimated date to resume on-site services has shifted from May 15 to June 15, 2020. We must take into account restrictions on social distancing and travel that vary by country and locality and can change quickly in response to new developments. We continue to assess this fluid situation and will adjust our guidance accordingly.


OSIsoft customers and partners manage critical infrastructure around the world—and we take our role in supporting them very seriously. Whether through regular support calls, or service offerings, or live video training, we are prepared to do what it takes to ensure our customers’ business continuity through this difficult period.


At Your Service


Our thoughts are with those who are sacrificing their own safety for others, particularly those on the front lines of health care and public safety. And, we extend our deepest gratitude to those who work in critical infrastructure who “keep the lights on” during this very difficult time. We proudly support you and all of our fellow citizens who are working through this crisis.


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